Our return policy lasts 15 calendar days. The return period will expire 15 calendar days from the day after the day on which you received the product/s. If you wish to return the products within the specified period above, you can make a return to our store or by courier. Neither option will entail any additional cost to you. In case you wish to send it back you should inform us in by email at firstname.lastname@example.org before the expiry of the 15days deadline by sending it. Then you can prepare you package by filling in the Return form inserting it in your envelope and attach it to the package with your Return shipping label, without closing it. Then you may arrange a pick-up with the same delivery service that the order was sent with (ACS/DHL). After the driver has checked the return shipment, please close the package securely. We may withhold reimbursement until we receive the product/s back with the Withdrawal Form completed and signed by you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returned products must be unaltered, undamaged, not used, washed, stained or damaged and must be returned in their initial state, with no signs of wear or tear. Returned products must have all the original tags and labels attached and be in their original and integral packaging. Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return. Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the consumer. Please note that no refunds or exchanges are possible for customized products. Shoes must be tried on over a carpeted surface to prevent any scratches to the soles. All shoes must be returned in their original shoe box. Shoes returned without the original box, a damaged box, or with marked soles may not be accepted and will be returned to you.
In circumstances you consider that the product does not conform the contract at the time of the delivery you should promptly contact us via email with details of the product and its damage. You can also contact us by telephone where you will receive instructions from us.
Defective products will be refunded in full, including a refund of the delivery charges.
We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Greece must be returned from Greece. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense). Customs, duties, and other fees applied from countries outside the E.U may be charged to the customer directly and may not be refundable when an item is returned. Packages returned without necessary return information, without a RAN or without a proper return authorization label will not be accepted by us. Shippers may follow specific rules and may discard such packages or consider them unclaimed or rejected.
We are not responsible for the fate of a package you may have sent to us that lacks necessary information or authorization. In case of absence of the recipient at the designated delivery day, the products are returned either at the transportation or courier company or to the Company’s registered office.
Upon receipt of the product, we will fully examine it and notify you of your right to approval or refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will process your refund as soon as possible (and in any case, within 20 days of giving us notice of cancellation).